Customer Service
Customer Service
At RoberDIY, we are dedicated to providing every customer with an enjoyable shopping experience. If you have any questions, feel free to contact our customer service team, and we will do our best to assist you.
After-Sales Service
🔹 Free Shipping: Enjoy free shipping on all orders. No matter where you are, we ensure a smooth and convenient delivery process.
Shipping & Returns
🌎Most orders ship from our international fulfillmentcenter, with delivery in 7-14 days.
⏰ Processing Time
All orders ship within 2-3 business days.
🔁 Returns
Not in love? We're here to help （contact Us）, or viewour （Return Policy⤵️）
🔹 Secure & Reliable Checkout: Our payment system is rigorously encrypted, ensuring the safety of your personal and payment information.
🔹 Real Human Support: Our customer service team consists of professionals providing real human support, ensuring your inquiries are answered promptly.
🔹 Return & Exchange Policy: We offer a simple and hassle-free return and exchange policy. If the product you received has any quality issues, or if you're not satisfied with your purchase, we provide return and exchange protection. Please contact us within 7 days of receiving your order, and we will assist you with the process.
🔹 Customer Service Email & Working Hours:
Working Hours: 9:00 AM to 6:00 PM
🔹If we don’t reply immediately, please be patient—we usually respond within 12 hours.
Electronic version of the manual:
If you are missing the manual, please send the product model and product picture to the customer service, and the customer service will send the electronic version of the English manual to your mailbox.
We only have the English version of the manual.If you need the manual in other languages, you can use the translation software to take a photo and translate the English manual.
Company :
Xuancheng Hainei Jewelry Co., Ltd.
Company Address:
Room 201, 2nd Floor, No. 88 Qinxi Road, Jingxian Development Zone, Xuancheng City, Anhui Province, China